Search
PAYMENT OPTIONS

FAQs

Landowner/Developer Frequently Asked Questions

How does becoming part of Tidewater Utilities, Inc. water service territories benefit me?

Two of the many benefits of our services are the quality and quantity of the water you receive & the added safety of on-site water for fire protection. This alone should reduce your insurance premiums. Our employees are also your neighbors and will respond to local concerns promptly with the knowledge, expertise, and talent that our superior team offers.

What do I have to do to become part of Tidewater’s water service territory?

The attached petition allows you to request that your property be included within a Tidewater service area for water service. To have your property included in a future franchise area, all that is required is for you to sign the attached Water Service Petition and mail it back to Tidewater.

Water Service Petition >

I have an irrigation well for my farm/lawn but I would like to become a member of Tidewater’s water service area. Will I need to abandon my well and connect my irrigation to your service?

If you want to connect to our service when water becomes available in your area Tidewater will allow land owners to continue to operate their wells for irrigation purposes.

What is a CPCN?

A Certificate of Public Convenience and Necessity (CPCN) is an authorization issued by the Delaware Public Service Commission (PSC) for the delivery and/or provision of a public service to a designated area or parcel of land. Designated areas are determined by the residents in the area and the PSC with review by Public Health – Office of Drinking Water, Department of Natural Resources and Environmental Control, Office of the State Fire Marshal, and others.

When will water service be provided to my property?

That depends; if your property is located adjacent to the road where a water main currently exists, water service can become available as soon as a CPCN is granted. If your property is located in an area in which water mains have not yet been installed, water will become available as soon as water mains are extended to your area. Tidewater will contact property owners within each phase of all projects to inform them of the current schedule and steps required to receive service.

If you have further questions about the CPCN process, please feel free to contact a member of the Planning & Development Department at 1302-734-7500 ext. 1014, or by e-mail at [email protected].

Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400
Iselin, NJ 08830

Contact Us >

Facebook-f Twitter Linkedin-in
MY H2O SMARTPAY

Important Links

News Room

About Us

Careers >

Investors >

Developers & Partners >

Customer Care

Tips & Tools

Subscribe to our Newsletter

Terms of Use

Privacy Policy

Social Media Guidelines

© 2024 Middlesex Water Company, Inc.  All rights reserved.

MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.